These Terms & Conditions govern your access to and use of the HERBINDRA website, online store, products, and related services. Please read them carefully before using our website or purchasing our products. By accessing the website or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable Indian law.

1. Introduction

HERBINDRA (“we”, “us” or “our”) provides this website to display and sell products to customers. By using our website, you agree to provide accurate information, use the website for lawful purposes, review product information before purchasing, and comply with these Terms & Conditions and applicable laws in India.

2. Website Usage

You may use the HERBINDRA website for personal and lawful purposes only. You must not attempt unauthorised access, interfere with website operations, introduce malicious code, misuse another person's information, or engage in fraudulent or unlawful activities. We may restrict access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, packaging details, and other information displayed on our website are accurate. However, slight differences in product appearance, colour, packaging, or images may occur depending on display settings or product variations. Customers are advised to review product descriptions, ingredients, usage instructions, and other relevant information before placing an order.

4. Product Usage

Our products should be used according to the instructions provided on the product packaging or website. Customers should carefully review the ingredients and product information before use, particularly if they have known allergies or sensitivities to any ingredient. HERBINDRA products are intended for their stated purposes and are not a substitute for professional medical advice, diagnosis, or treatment. Customers should consult a qualified healthcare professional where appropriate.

5. Pricing

All product prices displayed on our website are subject to change from time to time. We may offer promotional prices, discounts, or special offers, which may be subject to specific terms and conditions. The applicable price at the time of order confirmation will generally be considered the order price. If a material pricing error affects an order, we will contact the customer and explain the available options, subject to applicable law.

6. Orders

When placing an order, you agree to provide accurate and complete information, including your name, mobile number, email address, and delivery address. An order is considered accepted only after confirmation by HERBINDRA. We reserve the right to refuse or cancel an order for genuine reasons, including product unavailability, incorrect pricing, incomplete information, payment issues, or suspected fraudulent activity. If payment has already been collected for a cancelled order, any refund due will be processed in accordance with applicable law and the relevant payment provider's procedures.

7. Payment

Customers may use the payment methods made available on our website. Where applicable, orders will be processed after successful payment confirmation. Customers must use payment methods they are authorised to use and provide accurate billing information. If a payment is deducted but the order is not successfully created, the matter will be handled through the applicable payment gateway or banking process. Any refund due will be subject to the relevant payment provider's procedures and applicable law.

8. Delivery

Orders will be shipped to the delivery address provided by the customer. Delivery timelines are estimates and may vary depending on the destination, product availability, courier services, weather conditions, public holidays, and other circumstances beyond our reasonable control. Shipping charges and available delivery options will be displayed at checkout, where applicable.

• Customers must provide a complete and accurate delivery address, PIN code, and contact number.
• Delivery timelines may vary depending on the location and courier service availability.
• Customers should contact our support team if they experience significant delivery issues.
• Any additional delivery charges must be lawful and disclosed where required.

9. Intellectual Property

Unless otherwise stated, all website content, including the HERBINDRA name, logo, product images, text, graphics, banners, and other materials, belongs to HERBINDRA or is used with appropriate permission. You may not copy, reproduce, modify, publish, distribute, or use our content for commercial purposes without prior written permission, except where permitted by law.

10. Changes to These Terms

HERBINDRA reserves the right to update or modify these Terms & Conditions from time to time. Any revisions will be published on this page with an updated date. Changes will apply subject to applicable law and will not remove rights or remedies that cannot legally be excluded. We encourage customers to review this page periodically.

11. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact HERBINDRA through the contact details provided on our website. We will make reasonable efforts to assist with your enquiries in accordance with our applicable policies and Indian law.