HERBINDRA aims to deliver all orders safely and efficiently to our customers. This Shipping Policy explains our delivery coverage, shipping charges, order processing, and delivery procedures. All shipping arrangements are subject to product availability, courier service availability, and applicable Indian laws.

1. Delivery Locations

We deliver orders across Tamil Nadu and to other serviceable locations in India, subject to courier availability. Delivery availability may vary depending on the destination PIN code and the services available in that area.

2. Shipping Charges

Shipping charges are calculated based on the delivery location, total order weight, and quantity of products ordered. Charges may vary depending on the destination and order details.

For smaller orders, the applicable shipping charge will be added to the order total. When multiple products are purchased together, the shipping cost per product may be lower, allowing customers to benefit from reduced shipping charges on larger orders.

HERBINDRA does not provide a fixed free-shipping offer unless specifically mentioned as part of a promotional offer. Any promotional shipping benefits will be subject to the terms and conditions displayed on our website.

3. Shipping Charge Display

The applicable shipping charge will be displayed at checkout before the order is confirmed. Customers can review the total product price, shipping charges, and other applicable costs before completing payment.

4. Order Processing

Orders will generally be processed after successful order confirmation and payment, where applicable. Processing time may vary depending on product availability, order volume, public holidays, and other operational circumstances. Additional processing time may be required during busy periods or promotional campaigns.

5. Delivery Time

Estimated delivery times may vary depending on the delivery location, courier service, and order-processing time. Delivery may be delayed due to weather conditions, transportation issues, public holidays, courier delays, service disruptions, or circumstances beyond our reasonable control. Delivery estimates are indicative and are not guarantees unless expressly stated.

6. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, recipient name, and contact number. HERBINDRA may not be responsible for delays or additional charges resulting from an incorrect or incomplete address provided by the customer, subject to applicable law.

If a delivery issue occurs because of incorrect information, customers should contact our support team to discuss the available options.

7. Delivery Attempt

Customers should be available to receive their orders or coordinate with the courier service when required. If an order is returned to HERBINDRA due to repeated delivery failure, an incorrect address, or customer unavailability, additional shipping charges may apply for re-shipment where permitted by law. Any applicable additional charges will be communicated to the customer in advance.

8. Order Tracking

Where tracking information is available, customers may use the order-tracking facility provided on our website or through the relevant courier service. Tracking availability and update frequency may depend on the courier provider and shipment status.

9. Product Availability and Delivery Issues

All orders are subject to product availability and payment verification. If a product becomes unavailable or an order cannot be fulfilled, HERBINDRA will communicate the available options to the customer. If a prepaid order is cancelled and a refund is due, it will be processed in accordance with applicable law and the relevant payment provider's procedures.

For damaged, defective, or incorrectly delivered products, customers may refer to our Return Policy and Refund Policy for the applicable procedures and available remedies.

10. Policy Updates

HERBINDRA may update this Shipping Policy from time to time. Any revised version will be published on this page with an updated date. Changes will be subject to applicable law and will not remove rights or remedies that cannot legally be excluded.

11. Contact Us

For shipping-related questions or assistance, please contact HERBINDRA using the contact details provided on our website. Please include your order number and delivery details so that our team can assist you.