HERBINDRA aims to ensure that customers receive the correct products in good condition. This Return Policy explains the conditions under which products may be returned, subject to applicable Indian consumer-protection laws. Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

1. Eligible Returns

A return may be considered in the following situations:

• The wrong product was delivered.
• The product was damaged during delivery.
• The product received is defective.
• The product qualifies for return under the applicable Refund Policy.

All return requests are subject to verification and the applicable terms of our Return Policy and Refund Policy.

2. Condition of Products

Where a return is approved, the product may be required to remain unused and in its original packaging, depending on the nature of the issue. Customers should retain the product packaging, labels, and other relevant materials until the request has been reviewed.

For hygiene and safety reasons, opened or used personal-care products may generally not be eligible for return. However, if a product was damaged during delivery, defective, or incorrectly supplied, the return request may be considered after verification, subject to applicable law.

3. Food and Consumable Products

Food and consumable products may generally not be eligible for return after delivery or opening. However, if a product was damaged during delivery, defective, or incorrectly supplied, customers may contact HERBINDRA with photographs or videos for verification.

Any return, replacement, or refund will be assessed according to the nature of the issue, the product condition, and applicable consumer-protection requirements.

4. Return Request

Customers should contact HERBINDRA as soon as possible after receiving a product if they wish to request a return. To help us review the request, customers may be required to provide:

• Order details and order number.
• Photographs of the product.
• Photographs of the original packaging.
• Shipping label details, where available.
• Videos or other supporting information, if required.

Please follow the return instructions provided by our support team before sending any product back, unless applicable law requires otherwise.

5. Return Verification and Approval

All return requests are subject to verification by HERBINDRA. We will review the order details, product condition, and information provided by the customer before determining whether a return, replacement, or refund is appropriate.

We may request additional information where reasonably necessary to assess the issue. The outcome will be communicated to the customer, subject to applicable law.

6. Return Shipping Charges

If a return is approved because the product was damaged during delivery, defective, or incorrectly supplied by HERBINDRA, the applicable return shipping cost will be borne by HERBINDRA. Customers will not be required to bear the return shipping cost for an approved eligible return under these circumstances.

HERBINDRA may provide return instructions or arrange the return through an appropriate courier service. Customers should follow the instructions provided by our support team.

7. Non-Eligible Returns

Returns may generally not be accepted in the following situations, except where a return or other remedy is required under applicable law:

• Change of mind after delivery.
• Products that have been opened or used, except where eligible under this policy or applicable law.
• Products damaged due to improper handling after delivery.
• Incorrect delivery address provided by the customer.
• Requests that do not qualify under this Return Policy.

8. Return and Refund

Once a return is approved and the product is received or the issue is otherwise verified, HERBINDRA may provide a replacement or refund according to the applicable Refund Policy and applicable law.

Where applicable, the original shipping charge paid by the customer may also be included in the refund for an approved eligible return. Refund processing times may depend on the payment gateway, bank, or financial institution.

9. Policy Updates

HERBINDRA may update this Return Policy from time to time. Any revised version will be published on this page with an updated date. Changes will be subject to applicable law and will not remove rights or remedies that cannot legally be excluded.

10. Contact Us

For return-related requests or questions regarding this policy, please contact HERBINDRA using the contact details provided on our website. Include your order number and relevant details about the issue to help us review your request.