At HERBINDRA, we aim to provide our customers with quality products and reliable service. This Refund Policy explains the circumstances under which returns, replacements, and refunds may be considered. This policy is subject to applicable Indian consumer-protection laws and does not limit any rights or remedies that cannot legally be excluded.

1. Refund Eligibility

Refunds may be considered in the following situations:

• The customer received an incorrect product.
• The product was damaged during delivery.
• The product received was defective.
• The order could not be fulfilled by HERBINDRA.
• Payment was successfully deducted but the order was not successfully created.

All refund requests will be reviewed based on the circumstances of the order, the information provided, and applicable law.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact HERBINDRA as soon as possible after delivery. Customers may be required to provide clear photographs or videos showing the product, packaging, and shipping label to help us verify the issue.

After verification, HERBINDRA may arrange a return, replacement, or refund depending on the nature of the issue and applicable legal requirements. If you are unable to report the issue immediately, please contact us as soon as reasonably possible.

3. Return Shipping Charges for Eligible Returns

If a return is approved because the product was damaged during delivery, defective, or incorrectly supplied by HERBINDRA, the applicable return shipping cost will be borne by HERBINDRA. Customers will not be required to pay return shipping charges for approved eligible returns under these circumstances.

HERBINDRA may provide return instructions or arrange the return through an appropriate courier service. Customers should follow the instructions provided by our support team unless applicable law requires otherwise.

4. Opened or Used Personal-Care Products

For hygiene, safety, and quality reasons, opened or used personal-care products may generally not be eligible for return or refund. However, if a product was damaged during delivery, defective, or incorrectly supplied, the issue may be considered after verification. These conditions remain subject to applicable consumer rights under Indian law.

5. Food and Consumable Products

For food and consumable products, returns may generally not be accepted once the product has been delivered and opened. However, if the product was damaged during delivery, defective, or incorrectly supplied, customers should contact HERBINDRA as soon as possible and provide photographs or videos for verification.

Any return, replacement, or refund will be assessed according to the nature of the issue, applicable product conditions, and relevant consumer-protection requirements.

6. Refund Amount

If a refund is approved for an eligible damaged, defective, or incorrect product, HERBINDRA will process the applicable refund according to the approved refund terms and applicable law. Where applicable, the original shipping charge paid by the customer may also be included in the refund for an approved eligible return.

Return shipping charges for approved eligible returns arising from damage, defects, or incorrect supply by HERBINDRA will be borne by HERBINDRA.

7. Refund Processing

Once a refund is approved, it will be processed through the applicable payment method or payment channel. The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

If you experience a delay, please contact HERBINDRA with your order details so that we can assist you.

8. Non-Eligible Refunds

Refunds may generally not be provided in the following situations, except where a refund or other remedy is required by applicable law:

• Change of mind after delivery.
• Incorrect delivery address provided by the customer.
• Products damaged due to improper handling after delivery.
• Products that have been opened or used, except where eligible under this policy or applicable law.
• Requests that do not meet the applicable refund conditions.

9. Verification

All refund, return, and replacement requests are subject to verification by HERBINDRA. Customers may be required to provide photographs, videos, order details, or other relevant information to verify the issue. We will review each request based on the available information and communicate the outcome, subject to applicable law.

10. Policy Updates

HERBINDRA may update this Refund Policy from time to time. Any revised version will be published on this page with an updated date. Changes will be subject to applicable law and will not remove rights or remedies that cannot legally be excluded.

11. Contact Us

For refund, return, or replacement requests, please contact HERBINDRA using the contact details provided on our website. Include your order number and relevant information about the issue to help us review your request.