HERBINDRA respects your privacy and is committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in accordance with applicable Indian privacy and data-protection laws.

1. Information We Collect

When you place an order or use our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order details
• Payment transaction details
• Information you voluntarily provide to us

We may also collect technical information, such as browser or device details and website usage data, including through cookies or similar technologies where used.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.
• Contact you regarding your orders.
• Provide customer support and respond to enquiries.
• Process payments and related transactions.
• Send order updates and service-related communications.
• Improve our website, products, and services.
• Prevent fraud, misuse, and unauthorised transactions.
• Comply with applicable laws and regulations.

3. Payment Information

Payments may be processed through third-party payment service providers. HERBINDRA does not intend to store sensitive payment information, such as complete card numbers or payment passwords, on its own systems. Payment information may be handled by the relevant payment service provider according to its privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers that help us operate our website and fulfil orders, including:

• Delivery and courier partners
• Payment service providers
• Website hosting and technology service providers
• Customer-support and other service providers required to fulfil your order

We do not sell your personal information to third parties. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or services, subject to applicable law. Service providers are expected to handle personal information appropriately for the services they provide.

5. Data Security

We take reasonable technical and organisational measures to protect customer information from unauthorised access, misuse, alteration, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and other legitimate purposes.

6. Cookies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, maintain shopping-cart information, understand website usage, and enhance user experience. You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

7. Your Information and Privacy Rights

Subject to applicable Indian law, you may contact us to request the correction or deletion of personal information held by us or to raise concerns regarding how your information is handled. We may need to verify your identity before responding and may retain certain information where required or permitted by law. Please contact us through the details provided on our website for assistance with privacy-related requests.

8. Changes to This Privacy Policy

HERBINDRA may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date. Changes will be subject to applicable law. We encourage you to review this page periodically to stay informed about how we protect your personal information.

9. Contact Us

For privacy-related questions, requests, or concerns regarding the handling of your personal information, please contact HERBINDRA using the contact details provided on our website.