Customers may request cancellation of an order before it is processed or dispatched. HERBINDRA aims to handle cancellation requests promptly, subject to the order status and applicable Indian consumer-protection laws.

1. Cancellation Before Dispatch

If a cancellation request is received before dispatch, HERBINDRA may accept the cancellation depending on the current order status. Customers should contact us as soon as possible with their order details to request cancellation.

If payment has already been collected for a successfully cancelled order, any refund due will be processed through the relevant payment method in accordance with applicable law and payment-provider procedures.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may need to follow the applicable Return Policy or Refund Policy, where eligible.

Any return, replacement, or refund will be handled according to the relevant policy and applicable consumer-protection laws.

3. Cancellation by HERBINDRA

HERBINDRA reserves the right to cancel or refuse an order for genuine reasons, including:

• Product unavailability.
• Incorrect product pricing or listing errors.
• Incomplete or incorrect customer information.
• Payment issues or unsuccessful payment confirmation.
• Suspected fraudulent activity or unauthorised transactions.
• Delivery restrictions affecting the customer's location.
• Other circumstances beyond our reasonable control.

If HERBINDRA cancels a prepaid order, any refund due will be processed through the relevant payment method, subject to applicable law and the payment provider's procedures. Customers will be informed of the cancellation and any necessary next steps.

4. Refunds for Cancelled Orders

If an order is successfully cancelled and payment has already been collected, any refund due will generally be processed through the original payment method. The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

All refunds will be handled in accordance with applicable law and the relevant payment provider's procedures.

5. How to Request a Cancellation

For order cancellation requests, please contact HERBINDRA using the contact details provided on our website. Customers should provide the following information to help us identify the order:

• Order number.
• Registered mobile number.
• Cancellation request and any relevant order details.

Cancellation requests are subject to the order's processing and dispatch status. Submitting a request does not guarantee cancellation until it has been confirmed by HERBINDRA.

6. Policy Updates

HERBINDRA may update this Cancellation Policy from time to time. Any revised version will be published on this page with an updated date. Changes will be subject to applicable law and will not remove rights or remedies that cannot legally be excluded.

7. Contact Us

For order cancellation requests or questions regarding this policy, please contact HERBINDRA using the contact details provided on our website. Please include your order number and registered mobile number so that our team can assist you.